Returns & Refunds

Cancellations:

Online order cancellations are accepted within 12 hours of placing an order online and only when the shipping label hasn't been created.

Returns:

To initiate a return, please email hello@biev.com for the return address and more detailed instructions.

Returns are accepted within 7 days of the delivery date for a full refund. The return shipping cost is the responsibility of the customer.

To be eligible for a refund, the item(s) must be returned unused in its original packaging and original condition.

Refunds:

Upon receipt and approval of the return, a refund will be processed, and a credit will be applied via the original method of payment.