When will my order ship?
The time we need to prepare an order for shipping is 3 business days.
How long will it take for my rug to arrive?
We use the fastest shipping option that UPS offers.
USA: 3-7 business days
Europe: 3-5 business days
Australia, New Zealand and Oceania: 7-14 business days
Cancellations
Order cancellations are accepted within 12 hours of placing an order and only when the shipping label hasn't been created.
Returns
If for some reason you are not happy with your purchase, you may return your rug within 7 days.
To initiate a return, please email hello@biev.com for more detailed instructions. Alternatively, you can submit a ticket through our Contact Us page.
The return shipping cost is the responsibility of the customer.
To be eligible for a refund, the item(s) must be returned unused in its original packaging and original condition.
Refunds
Upon receipt and approval of the return, a refund will be processed, and a full refund will be applied via the original method of payment.
Please let us know if you have more questions, we'll be happy to answer them!
Order related questions
Can you gift wrap my order?
We do offer a gift wrapping service for free!
Just please let us know as soon as you place your order so that we can process and pack it correctly!
Do you take custom orders?
We only have around 170 listings up at the moment, but we have 13000 rugs in stock that we can show you.
If you like a style, but aren't sure of what to pick, just send us a message and we'll help you out!
Do you accept wholesale orders?
We do wholesale as well! If you're interested, please send us a message!
We'll send you our price list, among with pictures :)
Product related questions
Why should I buy a vintage rug?
For so many reasons!
Rug purists love that vintage rugs honor a rich tradition of artisan tapestry makers who meticulously weave and knot a rug by hand.
Some purchase vintage because they favor the authenticity and elegance of a gently faded, worn-in look that distinguishes it from “vintage-like” new rugs that have been artificially faded.
It’s also viewed as a way to reduce our carbon footprint by reclaiming a rug that is still in perfectly usable condition.
Regardless of the reason, the age and history of a vintage rug make a beautiful statement piece.
The traditional handwoven, naturally-dyed process is labor intensive, but produces a rug that in the end is durable and ages gracefully.
Are your rugs professionally cleaned?
All the rugs we sell go through an extensive cleaning process to ensure that the quality is what you expect from a vintage rug.
My rug has an imperfection. Why?
As vintage pieces, our rugs have natural wear and tear, but we think these imperfections only add to the beauty and timelessness of the rug.
You may notice slight discolorations on the underside of the rug, but we ensure that the front-facing design of the rug meets all our standards for quality and does not detract from the overall aesthetic.
Why does my rug have white dots?
Some vintage rugs have visible tie-offs that look like white dots.
They are part of the handmade process and occur where weavers tie off strings from the warp that can break during hand-weaving.
They do not compromise the integrity of the rug in any way, and can be more pronounced with low-pile shaven rugs.
Are the rugs ready to use?
They are ready to use as soon as you receive them!
Can I be sure that the color of the rug in photos will be the same in person?
We do our best to make sure rug colors are represented as accurately as possible.
The photos that we take of our rugs are color corrected to match the actual color of the rug as seen in person.
There may be slight variations in what you see on your computer depending on the screen’s color, contrast, and brightness. Within the product descriptions, we will also note any inherent color variations.
If the color of your new rug is not what you were expecting, we are happy to work with you to get you the color you had envisioned.
How should I clean my rug?
We recommend that you regularly vacuum your rug to remove dirt and grime.
Depending on how heavily your rug is used, just once or twice a month is adequate. Too much vacuuming can wear down the knots and fibers more quickly.
If you have a suction attachment on your vacuum cleaner, use that instead of a rotary vacuum.
Every few months, you’ll also want to flip your rug over and vacuum the back to get the grit out of the foundation of the rug.
It also helps to rotate your rug once a year to ensure even wear over time.
Antique vs. Vintage Rugs?
According to most experts, "vintage" refers to an item 20 to 100 years old. If it is more than 100 years old, it's considered "antique".
If you have more questions, you can contact us and we will get back to you within 12 hours.