Shipping & Returns

When will my order ship?

The time we need to prepare an order for shipping is 3 business days.

We use the fastest shipping option that UPS offers.

USA: 3-7 business days

Europe: 3-5 business days

Australia, New Zealand and Oceania: 7-14 business days

Order cancellations are accepted within 12 hours of placing an order and only when the shipping label hasn't been created.

If for some reason you are not happy with your purchase, you may return your rug within 7 days.

To initiate a return, please email hello@biev.com for more detailed instructions. Alternatively, you can submit a ticket through our Contact Us page.

The return shipping cost is the responsibility of the customer.

To be eligible for a refund, the item(s) must be returned unused in its original packaging and original condition.

Upon receipt and approval of the return, a refund will be processed, and a full refund will be applied via the original method of payment.